Welcome

We are family owned and run professional cleaning company established in 2008. We offer a broad range of cleaning services both domestic and commercial, please see below in our general and specialist cleaning sections. If you require a cleaning service that is not listed please still enquire we may be able to help you.

Meet the Team

The general assumption is that anyone can clean and that no skill or qualifications are required and this is true however, a professional cleaner with the right skills, equipment and experience can deliver far more impressive results and tackle jobs that would potentially be hazardous to the health of untrained and ill equipped personnel. All of our team have professional qualifications with specialist training, skills and years of experience.

Managing Director
James Hodges

Cleaning Technician
Marlene Hodges

Cleaning Technician
Charles Hodges

Cleaning Technician
Louise Hodges

Contact Us

If you have any enquiries, issues, requests or require a quotation please contact us using the form below, we are glad to be of service

Contact Form








Postal Address & Telephone Number

If you wish to contact us by post or via the telephone our contact details are as follows:

1 Victoria Terrace
Henstridge
Templecombe
Somerset
BA8 0RD

Tel: 01963 364 588

Window Cleaning

Two techniques are availble to us when cleaning your windows we can either use the traditional ladder and wiper or water-fed pole system. No matter what method we use we only use purified water to ensure the best possible results.


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Gutter Cleaning

Using either a traditional bucket and ladder or our new hi-tech water fed pole system we can clean your gutters, soffits and fascia making your house look like new-ish.


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Pressure Washing

Whatever the cleaning job we have the technology. Our pressure washing tools can make your Patio sparkle but sometimes all that's needed is some good old fashioned elbow grease.


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Carpet Cleaning

We help you remove furniture, conduct a thorough vacuum including all edges. Then we spray a cleaning solution onto the carpet, which is agitated using a contra-rotating brush machine. The solution is left to dwell breaking up any soiling and grease. Then we use a powerful hot water extractor to ensure a deep-down clean. Finally, a down-drier is used to thoroughly dry the item.


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Conservatory Cleaning

We can make your conservatory look and feel like new. With our professional pressure washing tools we can remove the dirt that builds up over time to give your conservatory that Razzle Dazzle shine.


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Solar Panel Cleaning

Over time it's hard to tell just how dirty your Solar Panels have become. Dirty panels are much less efficient than clean ones and cost you money. Let us clean your Solar Panels and save you money, we are fully insured and all of our operatives are trained to the highest standards.


Crime and Trauma Scene Cleaning

Razzle Dazzle Cleaning Services Ltd. have trained and qualified personnel to clean-up all aspects of organic/biological material. If you have need of our services please feel free to contact us.

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Cleaning for the Building Trade

Sometimes it's more cost effective to move on to the next job rather than cleaning through. This is where Razzle Dazzle can help. We clean through and dispose of the mess so you don't have to.


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End of Tenancy Cleaning

After your tenants have left, your property could be left looking rather untidy. Let us make it spick and span and ready for new tenants.


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Office Cleaning

Image is important and no one wants to work in an unpleasant environment, which is why Razzle Dazzle can keep your offices clean and tidy. Please contact us for further information about our ever expanding range of services.


Deep Cleaning

What is a "Deep Clean" and why is ity necessary? Most people whether in a commercial or domestic setting keep the environment around them clean either running the vacumn over the carpet or wiping down the kitchen surfaces, a "Deep Clean" however goes far beyond this. Requiring specialist tools for specific jobs such as carpet and upholstery cleaning or industrial steam cleaning technology a deep clean is about removing dirt on the microscopic scale at a depth that is beyond the reach of the average house hold appliance. Deep Cleaning should take place at least once a year for a safe and welcoming environment in which to live and work.


Medical Sanitisation Cleaning

Nothing matters more to you or your clients than hygiene when under going any kind of medical procedure. The Razzle Dazzle team are trained and qualified to deliver the sanitary conditions the medical sector demands.


Areas of Operation

Terms & Conditions

RAZZLE DAZZLE CLEANING SERVICES LIMITED

OUR TERMS AND CONDITIONS

1. INTRODUCTION

These conditions do not apply to sales insofar as they would otherwise be void or ineffective by reason of the Unfair Contract Terms Act 1977. The statutory rights of consumers are preserved throughout.

1.1. When the following words with capital letters are used in these Terms, this is what they will mean:

Business Day: a day (other than a Saturday, Sunday or public holiday) when banks in London are open for business;

Contract: Any written contract between us and You for the supply of Services in accordance with these Terms or, where no such written contract is entered into by You and us, the contract shall be these Terms and the Order and will be entered into when We confirm that We are able to provide you with the Services pursuant to clause 2.4;

Customer: the person or firm who purchases Services from Us;

Event Outside Our Control: is defined in Clause 10.2;

Order: Your order for the Services as set out on our Quotation and signed by You or by You on behalf of Your company;

Quotation: the written quotation provided to You setting out our quote for the provision of our Services and including the Risk Assessment;

Risk Assessment: the written risk assessment undertaken prior to the provision to You of our Quotation;

Services: the services that We are providing to You as set out in the Quotation and/or Order;

Terms: the terms and conditions set out in this document;

We/Our/Us: Razzle Dazzle Limited (Company Number: 08269437). Our registered office is at 1 Victoria Terrace, Henstridge, Templecombe, Somerset, BA8 0RD; and You/I: the person or firm who purchases services from us.

1.2. When We use the words "writing" or "written" in these Terms, this will not include e-mail unless We say otherwise.

2. OUR CONTRACT WITH YOU

2.1. These are the terms and conditions on which We supply Services to You.

2.2. Please ensure that You read these Terms carefully, and check that the details on the Quotation and in these Terms are full, complete and accurate, before You sign the Quotation and return it to Us. You confirm that in signing the Quotation You understand that You are placing an Order with us and that if and to the extent accepted by Us the duly signed Order and these Terms will constitute a legally binding contract between You and Us. If You think that there is a mistake or require any changes, please contact Us to discuss. We will confirm any changes to avoid any confusion between You and Us.

2.3. When You sign and submit the Order to Us, this does not mean We have accepted Your Order for Services. Our acceptance of the Order will take place as described in clause 2.4. If We are unable to supply You with the Services, We will inform You of this and We will not begin to provide the Services.

2.4. These Terms will become binding on You and Us when We confirm in writing that We are able to provide You with the Services, at which point a contract will come into existence between You and Us.

2.5. If any of these Terms conflict with any term of the Order, the Order will take priority.

2.6. The Contract constitutes the entire agreement between You and Us. You acknowledge that You have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of Us which is not set out in the Contract.

2.7. These Terms apply to the Contract to the exclusion of any other terms that You seek to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

2.8. Our Quotation shall not constitute an offer, and is only valid for a period of 20 Business Days from its date of issue.

3. CHANGES TO ORDER OR TERMS

3.1. We may revise these Terms from time to time.

3.2. If We revise these Terms, We will give You at least two weeks´ written notice of any changes to these Terms before they take effect. You can choose to cancel the Contract in accordance with clause 11.

3.3. You may make a change to the Order for Services at any time before 2 Business Days of placing an Order by contacting Us. Where this means a change in the total price of the Services, We will notify You of the amended price in writing. You can choose to cancel the Order in accordance with clause 11.1 in these circumstances.

3.4. If You wish to cancel an Order before it has been fulfilled, please see Your right to do so in clause 11.

4. PROVIDING SERVICES

4.1. We will supply the Services to You in accordance with the Quotation in all material respects.

4.2. We will make every effort to complete the Services on time, but any such dates shall be estimates only and time shall not be of the essence for performance of the Services. There may be delays due to an Event Outside Our Control. See clause 10 for Our responsibilities when an Event Outside Our Control happens.

4.3. We have the right to make any changes to the Services which are necessary to comply with any applicable law or safety requirement, or where the property has not been fully and properly prepared for the Services, or which do not materially affect the nature or quality of the Services. Where reasonably practicable We will notify You in any such event.

4.4. We will provide the Services using reasonable care and skill.

4.5. If You do not pay Us for the Services when You are supposed to as set out in clause 7 We may suspend the Services with immediate effect until You have paid Us the outstanding amounts (except where You dispute an invoice under clause 7.11). We will contact You to tell You this. This does not affect Our right to charge You interest under clause 7.10.

5. CUSTOMER´S OBLIGATIONS

5.1. To enable us to meet our obligations to You, We will need You to meet certain obligations to Us and You agree that You will:

5.1.1. ensure that the terms of the Order and any information You provide are complete and accurate;

5.1.2. co-operate with Us in all matters relating to the Services;

5.1.3. provide Us, Our employees, agents, consultants and subcontractors, with access to Your premises, office accommodation and other facilities as reasonably required by Us;

5.1.4. provide Us with such information as the Supplier may reasonably require in order to supply the Services, and ensure that such information is accurate in all material respects;

5.1.5. to the extent necessary prepare the premises for the supply of the Services and ensure that at all times the premises are safe and do not pose a risk to health and safety;

5.1.6. obtain and maintain all necessary licences, permissions and consents which may be required before the date on which the Services are to start;

5.1.7. prior to our providing the Services carry out an inspection of the premises and confirm to Us in writing any pre-existing damage to any area in respect of which We are to provide the Services;

5.1.8. immediately following provision of the Services carry out an inspection and immediately notify Us in writing of any faults or damage apparent and which are claimed to have been caused by Our negligence or default.

5.2. If Our performance of any of Our obligations is prevented or delayed by any act or omission by You or failure by You to perform any relevant obligation or provide full and accurate information to Us (Customer Default):

5.2.1. We will without limiting Our other rights or remedies have the right to suspend performance of the Services until You remedy the Customer Default, and may rely on the Customer Default to relieve Us from the performance of any of Our obligations to the extent the Customer Default prevents or delays Our performance of any of Our obligations;

5.2.2. We will not be liable for any costs or losses sustained or incurred by You arising directly or indirectly Our failure or delay to perform any of Our obligations as set out in this clause 5.2; and

5.2.3. You will reimburse Us on written demand for any cost or losses sustained or incurred by Us arising directly or indirectly from the Customer Default.

6. IF THERE IS A PROBLEM WITH THE SERVICES

6.1. If You are a consumer and in the unlikely event that there is any defect with the Services:

6.1.1. please contact Us and tell Us as soon as reasonably possible;

6.1.2. please give Us a reasonable opportunity to repair or fix any defect; and

6.1.3. You will not have to pay for Us to repair or fix a defect with the Services under this clause 6.

6.2. If You are a consumer, You have legal rights in relation to Services not carried out with reasonable skill and care, or if the materials We use are faulty or not as described. Advice about Your legal rights is available from Your local Citizens´ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

7. PRICE AND PAYMENT

7.1. The price of the Services will be set out on Our Quotation. Our prices may change at any time.

7.2. We reserve the right to increase Our standard daily fee rates, provided that such charges cannot be increased more than once in any 12 month period. We will give You written notice of any increase in our prices 2 weeks before the proposed date of the increase. If such increase is not acceptable to You, You must notify Us in writing within 2 weeks of the date of Our notice and We will have the right without limiting Our other rights or remedies to terminate the contract by giving You 2 weeks´ written notice.

7.3. Our prices do not include VAT which You must pay (if required to do so) in addition at the rate in force from time to time.

7.4. Where We are providing Services to You, We may ask You to make an advance payment of up to 50% of the price of the Services. Your rights to a refund on cancellation are set out in clause 11.

7.5. Subject to clause 7.6 below, where the Services which we are providing constitute a specific item of work, we will notify you of our total charges on completion of or any time after We have performed the Services.

7.6. If you are a business customer We will always issue You with a written invoice. If you are a consumer, We may choose to leave a card at your Property summarising the Services provided and the charges payable in respect of the Services. In the absence of Your request for a full written invoice, no further invoice will be issued and such summary will constitute Our invoice for the purposes of these Terms.

7.7. Each invoice will quote the order number. Where the Services are of an ongoing and repetitive nature, We will invoice You monthly in arrear for the Services until the Services are completed. Each invoice will quote the Order number. You must pay each invoice in cleared monies within 5 Business Days at the date of invoice.

7.8. You must make all payments due to Us under these Terms by the electronic transfer of cleared funds to such bank account as we may notify to You for the purpose from time to time, unless we confirm otherwise in writing.

7.9. Where requested by Us You will set up and maintain in force a valid and binding direct debit mandate and ensure that all payments to Us are duly made by direct debit to Our bank account as notified by Us to You from time to time.

7.10. If You do not make any payment due to Us by the due date for payment, We may charge interest to You on the overdue amount at the rate of 8% a year above the base lending rate of NatWest Bank plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay Us interest together with any overdue amount. If the daily rate of interest to apply is a fraction, it will be rounded up to the nearest penny. Interest will be compounded monthly so that interest may become chargeable on interest.

7.11. However, if You dispute an invoice in good faith and contact Us to let Us know promptly after You have received an invoice that You dispute it, clause 7.10 will not apply for the period of the dispute.

7.12. Time for payment shall be of the essence of the Contract.

7.13. If your breach of these Terms results in Us incurring liabilities to third parties including Our bank We shall be entitled to recover such liabilities from You in full and on demand.

If You are a business customer:

7.14. You will pay all amounts due under the contract in full without any set-off, counterclaim, deduction or withholding (except for any deduction or withholding required by law). We may at any time, without limiting Our other rights or remedies, set off any amount owing to Us by You against any amount payable by Us to You.

8. OUR LIABILITY TO YOU IF YOU ARE A CONSUMER

This clause only applies if You are a consumer

8.1. If We fail to comply with these Terms, We are responsible for loss or damage You suffer (having taken reasonable steps to mitigate Your loss) that is a foreseeable result of Our breach of the Terms or Our negligence, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of Our breach.

8.2. If We are providing Services in Your property, We will make good any damage to Your property caused by Us in the course of the Services. However, We are not responsible for the cost of repairing any pre-existing faults or damage to Your property that We discover in the course of installation and/or performance by Us, or faults or damage which are not notified to Us in writing in accordance with clause 5.1.9, or faults or damage caused by Our having been required to remove impacted soilage (for example cement, mastic, paint, putty, moss and algae), or otherwise make good the property in order to be able to properly provide the Services.

8.3. We only supply the Services to consumers for domestic and private use. As a consumer You agree not to use the Services for any commercial, business or re-sale purpose, and We have no liability to You for any loss of profit, loss of business, business interruption, or loss of business opportunity.

8.4. We do not exclude or limit in any way Our liability for:

8.4.1. death or personal injury caused by Our negligence or the negligence of Our employees, agents or subcontractors;

8.4.2. fraud or fraudulent misrepresentation; and

8.4.3. breach of the terms implied by section 2 to 5 of the Supply of Goods and Services Act 1982.

9. OUR LIABILITY TO YOU IF YOU ARE A BUSINESS

This clause 9 only applies if You are a business

9.1. Nothing in these Terms shall limit or exclude Our liability for:

9.1.1. death or personal injury caused by Our negligence, or the negligence of Our employees, agents or subcontractors;

9.1.2. fraud or fraudulent misrepresentations; or

9.1.3. breach of the terms implied by section 2 of the Supply of Goods and Service Act 1982 (title and quiet possession).

9.2. Subject to clause 9.1:

9.2.1. We shall under no circumstances whatever be liable to You, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract; and

9.2.2. Our total liability to You in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed £250.00.

9.3. The terms implied by sections 3 to 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the Contract.

9.4. Except as expressly stated in these Terms, We do not give any representation, warranties or undertakings in relation to the Services. Any representation, condition or warranty which may be implied or incorporated into these Terms by statute, common law or otherwise, is excluded to the fullest extent permitted by law, in particular, We will not be responsible for ensuring that the Services are suitable for Your purposes.

9.5. If We are providing Services in Your property, We will make good any damage to Your property caused by Us in the course of the Services. However, We are not responsible for the cost of repairing any pre-existing faults or damage to Your property that We discover in the course of installation and/or performance by Us, or faults or damage which are not notified to Us in writing in accordance with clause 5.1.9, or faults or damage caused by Our having been required to remove impacted soilage (for example cement, mastic, paint or putty), or otherwise make good the property in order to be able to properly provide the Services.

9.6. This clause 9 shall survive termination of the Contract.

10. EVENTS OUTSIDE OUR CONTROL

10.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by an Event Outside Our Control.

10.2. An Event Outside Our Control means any act or event beyond Our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.

10.3. If an Event Outside Our Control takes place that affects the performance of Our obligations under these Terms:

10.3.1. We will contact You as soon as reasonably possible to notify You; and

10.3.2. Our obligations under these Terms will be suspended and the time for performance of Our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects Our performance of Services to You, We will restart the Services as soon as reasonably possible after the Event Outside Our Control is over.

10.4. You may cancel the contract if an Event Outside Our Control takes place and continues for more than 10 consecutive Business Days and You no longer wish Us to provide the Services.

10.5. We will not be liable to You as a result of any delay or failure to perform Our obligations under these Terms as a result of an Event Out of Our Control.

10.6. If the Event Out of Our Control prevents Us from providing any of the Services for more than 4 weeks, We will without limiting our other rights or remedies, have the right to terminate the Contract immediately by giving You written notice.

11. YOUR RIGHTS TO CANCEL AND APPLICABLE REFUND

11.1. Before We begin to provide the Services, You have the following rights to cancel an Order, including where You choose to cancel because We are affected by an Event Outside Our Control or if We change these Terms under clause 3 to Your material disadvantage:

11.1.1. Subject to clause 11.1.2 below, You may cancel any Order for Services within 2 Business Days of placing an Order by contacting Us. We will confirm Your cancellation in writing to You. If You cancel any Order less than 24 hours before We are to begin to provide the Services to You then We reserve the right to invoice You in respect of Our reasonably incurred management time, such invoice to be paid within 5 Business Days of its date.

11.1.2. If You cancel an Order under clause 11.1 and You have made any payment in advance for Services that have not been provided to You, We will refund these amounts to You.

11.1.3. However, if You cancel an Order for Services under clause 11.1 and We have already started work on Your Order by that time, You will pay Us any costs We reasonably incurred in starting to fulfil the Order, and this charge will be deducted from any refund that is due to You or, if no refund is due to You, invoiced to You. We will tell You what these costs are when You contact Us. However, where You have cancelled an Order because of Our failure to comply with these Terms (except where We have been affected by an Event Outside Our Control), You do not have to make any payment to Us.

11.2. Once We have begun to provide the Services to You, You may cancel the contract for the Services at any time by providing Us with at least 2 days´ notice in writing. Any advance payment You have made for Services that have not been provided will be refunded to You. You will be charged for any Services provided to You before expiry of Your written notice.

11.3. Once We have begun to provide the Services to You, You may cancel the contract for Services with immediate effect by giving Us written notice if:

11.3.1. We break this contract in any material way and We do not correct or fix the situation within 20 Business Days of You asking Us to in writing;

11.3.2. We go into liquidation or a receiver or an administrator is appointed over Our assets;

11.3.3. We change these Terms under clause 3 to Your material disadvantage;

11.3.4. We are affected by an Event Outside Our Control.

12. OUR RIGHTS TO CANCEL AND APPLICABLE REFUND

12.1. If We have to cancel an Order for Services before the Services start:

12.1.1. We may have to cancel an Order before the start date for the Services for example due to an Event Outside Our Control or the unavailability of key personnel or key materials without which We cannot provide the Services. We will promptly contact You if this happens;

12.1.2. if We have to cancel an Order under clause 12.1 and You have made any payment in advance for Services that have not been provided to You, We will refund these amounts to You; and

12.1.3. where We have already started work on Your Order for Services by the time We have to cancel under clause 12.1, We will not charge You anything and You will not have to make any payment to Us.

12.2. Once We have begun to provide the Services to You, We may cancel the contract for the Services at any time by providing You with at least 10 calendar days´ notice in writing. If You have made any payment in advance for Services that have not been provided to You, We will refund these amounts to You.

12.3. We may cancel the contract for Services at any time with immediate effect by giving You written notice if:

12.3.1. You do not pay Us when You are supposed to as set out in clause 7. This does not affect Our right to charge You interest under clause 7.10; or

12.3.2. You break the contract in any other material way and You do not correct or fix the situation within 5 Business Days of Us asking You to in writing.

13. CONSEQUENCES OF TERMINATION

13.1. On termination of the Contract for any reason:

13.1.1. You must immediately pay to Us all of Our outstanding unpaid invoices and interest and, in respect of Services supplied but for which no invoice has been submitted, We will submit an invoice, which shall be payable by You immediately on receipt;

13.1.2. You must return any of Our materials in Your possession. If You fail to do so, then We may enter Your premises and take possession of them. Until they have been returned, You will be solely responsible for their safe keeping and will not use them for any purpose not connected with the Contract;

13.1.3. the accrued rights, remedies, obligations and liabilities of the parties as at expiry or termination shall be unaffected, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination or expiry; and

13.1.4. clauses which expressly or by implication survive termination shall continue in full force and effect.

14. PERSONAL GUARANTEE

14.1. This clause 14 only applies if You are a business customer

14.2. If You are a business customer, You confirm that You have authority to bind the business and/or company on whose behalf You and/or directors of the company are purchasing our Services.

14.3. If You are a company or are acting on behalf of a company, by placing Your Order You and the directors of the company acknowledge and agree that You and each of You and the directors are jointly and severally entering into an agreement to guarantee to meet the obligations of the company to Us on demand should the company fail to pay any sum due to us promptly and in full.

14.4. You and the directors of the company acknowledge and agree that We are not required to issue proceedings or take any other steps against the company prior to Our enforcing our rights against the directors of the company under the personal guarantee given by the directors at Clause 14.3 above.

14.5. If You fail to make any payment due to use on the date for payment and We or Our advisers write to You in connection with Your late payment You will be charged £25 plus VAT for each communication sent, which will be due to us on the date of such communication.

14.6. For all invoices which are outstanding for more than 30 days we make a £10 plus VAT Credit Handling Charge to cover additional administration.

15. INDEMNITY AND ADDITIONAL CHARGES

15.1. You (and where applicable), the directors of the company and the company agree to indemnify us in full and on demand against all liabilities howsoever arising (including court fees, professional fees and VAT thereon) as a result of:

15.1.1. any breach by You, the directors or the company of any obligation arising under these Terms or any contract formed under them; and

15.1.2. any steps taken by Us to enforce any of Our rights under these Terms or any contract formed under them against You, the directors or the company.

16. OTHER IMPORTANT TERMS

16.1. If You fail to make any payment due to use on the date for payment and We or Our advisers write to You in connection with Your late payment You will be charged £25 plus VAT for each communication sent, which will be due to us on the date of such communication.

16.2. For all invoices which are outstanding for more than 30 days we make a £10 plus VAT Credit Handling Charge to cover additional administration.

16.3. You confirm that You have authority to bind any company or business on whose behalf You purchase our Services;

16.4. These Terms and any documents referred to in them constitute the entire agreement between You and Us and supersede and extinguish all previous agreements, warranties, representations and understandings between us, whether written or oral, relating to the subject matter of these Terms;

16.5. You acknowledge that by entering into any contract with Us You do not rely on any statement, representation, assurance or warranty whether made innocently or negligently that is not set out in these Terms or any document expressly referred to in them;

16.6. You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation based on ay statement in any contract made between us;

16.7. We may transfer Our rights and obligations under these Terms to another organisation, but this will not affect Your rights or our obligations under these Terms. We will notify You if this happens;

16.8. You may only transfer Your rights or Your obligations under these Terms to another person if we agree in writing;

16.9. This contract is between You and Us and if You are a company between Us and Your directors in relation to the obligations set out at clauses 14 and 15 above. No other person shall have any rights to enforce any of its terms whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise;

16.10. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, such amendments, deletions and changes may be made so as to enable the clause to be valid and enforceable and for the avoidance of doubt the remaining paragraphs will remain in full force and effect; and

16.11. If we fail to insist that You perform any of Your obligations under these Terms, or if we do not enforce Our rights against You, or if we delay in doing so, that will not mean that we have waived Our rights against You and will not mean that You do not have to comply with those obligations. If we do waive a default by You, we will only do so in writing, and that will not mean that we will automatically waive any later default by You.

17. INFORMATION ABOUT US AND HOW TO CONTACT US

17.1. We are a company registered in England and Wales. Our company registration number is 8269437 and Our registered office is at 1 Victoria Terrace, Henstridge, Templecombe, Somerset, BA8 0RD.

17.2. If You have any questions or if You have any complaints, please contact Us. You can contact Us by telephoning Us on 01963 634588 or by e-mailing Us at Info@razdaz.co.uk.

17.3. If You wish to contact Us in writing, or if any clause in these Terms requires You to give Us notice in writing (for example, to cancel the contract), You can send this to Us by hand, or by pre-paid recorded delivery post to Razzle Dazzle Cleaning Services Limited. We will confirm receipt of this by contacting You in writing. If We have to contact You or give You notice in writing, We will do so by e-mail, by hand, or by pre-paid post to the address You provide to Us in the Order.

18. HOW WE MAY USE YOUR PERSONAL INFORMATION

18.1. We will use the personal information You provide to Us to:

18.1.1. provide the Services;

18.1.2. process Your payment for such Services; and

18.1.3. inform You about similar products or services that We provide, but You may stop receiving these at any time by contacting Us.

18.2. You agree that We may pass Your personal information to credit reference agencies and that they may keep a record of any search that they do.

18.3. We will not give Your personal data to any other third party.

19. GOVERNING LAW AND JURISDICTION

19.1. These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with the law of England and Wales.

19.2. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or its subject matter or formation (including non-contractual disputes or claims).

Privacy Policy

This privacy policy sets out how we use and protect any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy policy.

What We Collect

Any details you provide by filling in forms. This includes information you might provide at the time of registering with us for the purpose of setting up records for accounting purposes etc. If you contact us we may keep a record of that correspondence. You can access our website without disclosing any personal information. We collect standard internet log information and details of visitor behaviours, patterns to help us identify things such as the number of visitors to the various parts of our website. We collect this information in a way which does not identify anyone. The content of any email you have sent to us or we have sent to you.

Why We Collect This Information

To provide you with information, products or services that you request from us, or which we feel may interest you where you have agreed to be contacted for such a purpose. To carry out our obligations associated with any contract entered into between you and us to ensure that content from our site is presented in the most effective manner for you and for your computer.

What We Do With The Information We Gather

We require this information to understand your needs and provide you with a better service, and in particular for the purposes of internal record keeping. We may use the information to improve our products and services. From time to time we may also use your information to contact you which could be by email, phone or mail. We only share your data with other parties where strictly necessary. We may disclose your information to third parties where necessary to fulfil our obligations associated with any contract entered into between you and us. We may be under a duty to disclose or share your personal data in order to comply with any legal obligation or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect on line.

Cookies

A cookie is a small file which asks your permission to be placed on your computer´s hard drive. Once you agree, the file is added and helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operation to your needs, likes and dislikes by gathering and remembering information about your preferences. This all helps us analyse data about web page traffic and to improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the date is removed from the system. Overall, cookies help us to provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies but you can usually modify your browser to decline cookies if you prefer.

Links To Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Personal Information

If you have previously agreed to us using your personal information, you may change your mind at any time by writing to our office address 1 Victoria Terrace, Henstgridge BA8 0RD or sending an email info@razdaz.co.uk. We will not sell, distribute or lease your personal information to any third party unless we have your permission, or unless we are required by law to do so. We may use your personal details to send you information about third parties which we feel you would find interesting if you tell us you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held please do so in writing to our office address. If you believe that any information we are holding about you is incorrect or incomplete, please contact us by email or in writing as soon as practicably possible and we will promptly deal with this matter and correct any details that are wrong.